Mistakes with information happen to everyone. Whether you sent incorrect data to a client, shared wrong details in a report, or gave out mistaken instructions to your team, fixing the situation starts with a good apology.
The approach you take to say sorry matters just as much as the apology itself. Your words should show that you understand what went wrong and how it affected others. These examples will show you how to write the perfect apology letter for sharing incorrect information that helps you handle these situations professionally.
Sample Letters of Apology for Wrong Information
Here are 15 carefully crafted apology letters to help you handle different situations where incorrect information was shared.
1. Business Report Error Apology
Subject: Correction to Q4 Financial Report
Dear Management Team,
This letter addresses an error in the Q4 financial report distributed on March 15. The reported revenue growth was stated as 12.5%, but the correct figure is 10.2%. This mistake occurred due to a calculation error in our spreadsheet formula.
We have already updated our review process to add extra verification steps. You’ll receive the corrected report within 24 hours. Please discard the previous version.
Your trust matters greatly to us, and we take full responsibility for this oversight.
Best regards,
Sarah Thompson
Financial Analysis Department
2. Customer Service Information Correction
Subject: Updated Product Shipping Information
Dear Mr. Rodriguez,
We need to correct the shipping information provided during our phone call yesterday. The delivery time for your order will be 5-7 business days, not 2-3 days as mistakenly stated.
To make up for this error, we’ve upgraded your shipping to express delivery at no extra cost.
Thank you for your understanding.
Sincerely,
James Chen
Customer Service Representative
3. Academic Reference Correction
Subject: Correction to Research Citation
Dear Dr. Williams,
Upon review of my submitted paper, we found an incorrect citation on page 4. The study was published in 2019, not 2020, and the primary researcher was Dr. Helen Smith, not Dr. Helen Jones.
The corrected reference has been attached. Please update your records accordingly.
Thank you for your patience with this matter.
Best regards,
Michael Brown
Research Assistant
4. Newsletter Information Update
Subject: Important Correction to Today’s Newsletter
Dear Subscribers,
We need to correct information shared in this morning’s newsletter. The upcoming workshop will be held on Tuesday, May 15, not Monday, May 14, as stated. The venue and time remain the same.
We apologize for any confusion this may have caused.
Kind regards,
The Newsletter Team
5. Employee Benefits Correction
Subject: Correction to Health Insurance Information
Dear Staff,
This letter corrects the dental coverage information shared during yesterday’s benefits meeting. The annual coverage limit is $2,000, not $3,000 as stated.
We regret any confusion this may have caused while you were planning your healthcare choices.
Please reach out to HR with any questions.
Regards,
Patricia Moore
HR Director
6. Project Timeline Correction
Subject: Updated Project Milestone Dates
Dear Project Team,
We need to correct the project timeline shared in Monday’s meeting. Phase 2 completion is scheduled for August 30, not July 30 as previously stated.
All other milestone dates remain unchanged. We’ve attached the corrected timeline for your reference.
Thank you for your flexibility.
Best regards,
Robert Kim
Project Manager
7. Event Details Correction
Subject: Updated Conference Room Information
Dear Meeting Participants,
This message corrects the room assignment for tomorrow’s quarterly review. The meeting will be in Conference Room B on the 3rd floor, not Conference Room A as previously mentioned.
We apologize for any confusion this may cause.
Regards,
Amanda Lewis
jOffice Manager
8. Product Specification Correction
Subject: Updated Product Specifications
Dear Valued Customer,
We must correct the product specifications shared for Model X-200. The maximum capacity is 500 pounds, not 750 pounds as listed in our catalog.
Your safety is our priority, and we want to ensure you have accurate information for proper use.
Please contact our support team with any questions.
Best regards,
Technical Support Team
9. Price Quote Correction
Subject: Revised Price Quote
Dear Ms. Garcia,
We need to correct the price quote sent this morning. The total cost should be $1,250, not $1,025. This error occurred due to an outdated price list.
As a gesture of goodwill, we will honor the original quoted price for your order.
We value your business and trust.
Sincerely,
David Wilson
Sales Representative
10. Training Schedule Update
Subject: Correction to Training Schedule
Dear Team Members,
This note corrects the training schedule sent last week. The Excel advanced course will run for 3 hours, not 2 hours as previously stated.
We’ve adjusted the day’s schedule to accommodate this change.
Thank you for your understanding.
Best regards,
Training Department
11. Website Information Correction
Subject: Correction to Product Availability
Dear Online Customers,
We need to correct information posted on our website regarding the availability of Product Model ABC. This item will be back in stock next month, not this week as shown.
We’ve updated the website to reflect accurate information.
Thank you for your patience.
Sincerely,
Online Store Team
12. Policy Update Correction
Subject: Revised Policy Information
Dear Department Heads,
This letter corrects information shared about the new leave policy. The changes will take effect from September 1, not July 1 as announced.
Please share this update with your teams.
Thank you for your cooperation.
Regards,
HR Policy Team
13. Service Agreement Correction
Subject: Updated Service Terms
Dear Client,
We must correct information in the service agreement sent on Tuesday. The maintenance schedule shows monthly visits, not bi-weekly visits as written.
We’ve attached the corrected agreement for your records.
Thank you for your understanding.
Best regards,
Service Department
14. Medical Information Update
Subject: Correction to Medical Instructions
Dear Patient,
This letter corrects the medication instructions provided during your visit. The dosage should be one tablet daily, not twice daily as stated.
Please adjust your medication schedule accordingly.
Contact us right away with any questions.
Sincerely,
Dr. Johnson’s Office
15. Grant Application Correction
Subject: Updated Grant Requirements
Dear Grant Applicants,
We need to correct information shared about the grant application process. The submission deadline is March 31, not March 21 as previously announced.
All other requirements remain the same.
Thank you for your attention to this update.
Best regards,
Grants Committee
Final Thoughts
Writing an apology letter for wrong information requires attention and sincerity. These sample letters demonstrate how to accept responsibility, correct mistakes, and maintain professional relationships. They show that a thoughtful apology can turn a mistake into an opportunity to show professionalism and build stronger connections. Use these examples as guides to create your own sincere, effective apologies that help restore trust and keep relationships strong.